Having issues installing your wireless printer? When installing a wireless printer there are a number of reasons why it might not function correctly. There could be issues on the Printer, on the Router (network), or even on the Computer. Also keep in mind that there is more than one type of “wireless” printing. For example, Bluetooth-enabled, Infrared, Direct Print, Apple AirPrint, ePrint and other manufacturer specific printing. So when reading this post keep in mind that I’m just trying to provide troubleshooting tips for common problems that you might run into when trying to configure your wireless or Wi-Fi printer.
Here are some tips and things to consider:
- First things first, make sure the printer is powering on correctly. Check the power cable and ensure it powers up with no issues or warnings.
- If the printer comes with software, install it and go through whatever configuration or installation wizards it provides. Sometimes this is the easiest solution.
- Some wireless printers need to be configured via USB. Try hardwiring the printer to your PC first and seeing if you can connect and configure it successfully. Then following the manufactures instructions on how to configure wireless functionality.
- For wireless printing ensure that the Printer is on the same network as the computer you’re trying to print from. Within the printers wireless or network settings check to ensure the IP address is that of your internal network. (i.e. PC is at 192.168.xxx.xxx and Printer is at 192.168.xxx.xxx and not some other address) If the printer address is different reconnect it to the correct network via manual configuration or through the manufacturers assisted setup wizard.
- Ensure that your wireless printer is powered on, the wireless functionality is enabled and running, check to ensure the network is the correct network, if everything appears to be configured and enabled try restarting components of the wireless network. Turn off the router, turn off your pc, turn off your printer, and then turn back on the router, turn back on your pc, and turn back on your printer in that order.
Router (Network) Side
- Ensure that the Printer is on the same network as the computer you’re trying to print from.
- Set a static IP for the printer. Within your routers DHCP settings configure a fixed local IP address to the printers MAC address. This will ensure that the printer’s IP address doesn’t change even after the lease expires.
- AP Isolation. Make sure your router’s AP Isolation feature is disabled. AP Isolation isolates all wireless clients and wireless devices on your network from each other. This means your printer could be connected to your wireless network successfully, but cannot communicate with other wireless devices on your network.
- Check your routers UPnP settings. UPnP helps devices on your network automatically discover and communicate with each other. Please be aware that there are a number of UPnP vulnerabilities and that enabling UPnP might make your router vulnerable.
- Make sure the Computer you’re trying to print from is on the same network as the printer.
- Check your firewall settings to ensure that the computer and wireless printer can communicate.
- On a PC: Install the printer via the “Devices and Printers” option in the Control Panel. On a Mac: Install the printer by selecting “Printers & Scanners” in the System Preferences. If you configured a static IP for the printer you can manually enter it.
Make sure the printer is successfully connected to your wireless network. Make sure the printer and the computer you’re trying to print from are on the same network and the printers IP address is correct. If your printer says its connected successfully but the computers don’t recognize it and you cannot ping the printer from your computer then make sure your router firewall, AP Isolation, UPnP, and computer firewalls are all configured to allow communication to and from each device. There are lots of resources and references available on the Internet, start googling.
Why Use Static Addresses for Printers?
What is Universal Plug and Play (UPnP)
How to Connect A Wireless Printer
- Posted In: Networking, Repair, Wireless Printing
- Tags: AP Isolation, devices, DHCP, networking, printing, UPnP, Wi-Fi, wireless, wireless printing